Terms & Conditions - Cedar Jet Travel

Cedar Jet Travel Pty Ltd | ABN 82 089 223 254

These terms apply to every booking made through Cedar Jet Travel Pty Ltd (“Cedar Jet Travel”, “we”, “us”). By paying a deposit or payment, or by otherwise confirming a booking with us, you agree to these terms for yourself and for everyone travelling on your booking. If you are booking for other people, you confirm that you have their authority and that you will give them a copy of these terms. Please read them carefully and keep a copy for your records.

1. OUR ROLE

Cedar Jet Travel acts as an agent for airlines and other travel suppliers. Your contract for flights, accommodation or any other travel service is with the supplier, and the supplier’s terms, fare rules and conditions of carriage apply to you. Those terms may limit the supplier’s liability and may be changed by the supplier at any time.

We take care in making your arrangements, but we do not own, operate or control any supplier. Except as set out in these terms or as required by law, we are not responsible for the acts, omissions, delays, cancellations, schedule changes, overbookings, denied boarding, lost or damaged baggage, or any injury, loss or inconvenience caused by an airline or other supplier.

If a supplier cancels or changes your booking, any refund, credit or alternative is decided by that supplier’s policies and by applicable law. Please contact us as soon as possible and we will help you where we reasonably can.

2. PASSENGER DETAILS & SPECIAL REQUESTS

Names: Names must appear exactly as shown in the passport that will be used for travel. Please check the spelling carefully before your ticket is issued.
Name corrections: Some airlines allow name corrections after a ticket has been issued and paid for (fees apply), and others do not allow them at all. We cannot guarantee that a correction will be accepted. If a correction is allowed, the airline’s reissue fees are the passenger’s responsibility. Transferring a ticket from one person to another is strictly not permitted, and is not treated as a name correction.
Contact details: Please give us a phone number that works while you are overseas, an email address, and the name and phone number of an emergency contact.
Special requests: Tell your consultant about any special requirements when you book, such as wheelchair or mobility assistance, meals, seating and bassinets. These are requests only. They are subject to airline approval and availability and are not guaranteed.
Seat selection: Seat selections are subject to airline approval and availability, and may have eligibility criteria depending on the seat type. Airlines charge extra for advance seat allocation, on top of the airfare, per passenger and per flight segment. These fees are strictly non-refundable once paid. Airlines may also change your seat assignment for operational, safety or security reasons, even after boarding. Ask us for a full breakdown based on your seat preferences.
Bassinets: Bassinet requests are subject to availability and airline confirmation, on a first-come, first-served basis. Strict airline rules apply to the infant’s weight, length and age. For safety reasons, the flight crew may deny bassinet use on board, even if the airline confirmed it beforehand. If a bassinet is unavailable or denied, the infant must be held by the parent or guardian for the whole flight. Some airlines charge extra for the bulkhead seat needed for a bassinet.
Special meals: Please request any special meals (dietary or religious) when you book. Special meals are provided only where the airline serves meals and where they are available, and are not guaranteed.
Excess baggage: If you plan to travel with extra luggage, please contact us before you buy your ticket. Airline rules and fees vary, and we must check eligibility first. Advance excess baggage purchase is often unavailable on codeshare flights and mixed-carrier itineraries. Excess baggage fees are non-refundable.
Frequent flyer: Please give your frequent flyer details to your consultant when you book. Points and status credits are set by the airline and are not guaranteed.

3. TRAVEL & ITINERARY

Check your itinerary: Please check every detail of your itinerary, including names, dates and times, as soon as you receive it. Tell us immediately if anything is wrong, because corrections may not be possible once the ticket has been issued.
Check-in times: For international flights, check in at least 3½ hours before departure. For domestic flights within Australia, check in at least 90 minutes before departure. Follow your airline’s instructions if they ask you to arrive earlier.
Flight sequence: Flights must be flown in the order booked. If you skip a flight or use flights out of sequence, the airline may cancel the rest of your booking and make the ticket invalid. If your plans change, contact us before you travel so that we can make changes and help you avoid losing your ticket.
Ticket validity: All airline tickets are issued subject to the airline’s fare rules, including minimum and maximum stay requirements. The maximum stay is typically 3, 6 or 12 months, counted from either the original departure date or the date the ticket was issued, depending on the fare rules. Travel must be completed within the validity period. Airlines generally do not allow open-ended tickets, so a confirmed travel date is required in both directions when the ticket is issued. It is the passenger’s responsibility to make sure return travel takes place within the permitted validity period. Extensions beyond the maximum stay are not allowed unless the original fare rules permit them, and may involve extra fees and fare differences. If travel falls outside the validity period, a new ticket at the current fare may be required.
Airline schedule changes: Airlines can change flight times and schedules at any time, including after you have booked. We will keep you updated about any schedule changes the airline notifies us of. However, changes can happen at short notice and do not always reach us in time, so we strongly recommend that you still reconfirm your flight times with the airline or with us 48 hours before each departure, every time you travel. We are not responsible for changes that the airline does not tell us about.
Changes you request: Changes you ask for incur our service fee plus airline charges and any fare and tax differences. See Section 4.
Baggage: Baggage allowances vary between airlines, routes and fare types. Please check your ticket documentation for the details that apply to you. Airline baggage rules and charges are outside our control and may change.
Liquids, aerosols and gels: On international flights leaving Australia, liquids, aerosols and gels in carry-on baggage are limited to containers of 100ml or less. Larger items must be packed in checked baggage. Similar rules may apply at overseas and transit airports. Customs and security officers may remove any prohibited items.
Dangerous goods: Passengers are responsible for making sure they do not carry any dangerous goods as defined by their airline or by aviation authorities. Please check your airline’s website, and the rules at each destination, as prohibited items vary between countries.
Power banks: Strict rules apply to power banks and spare lithium batteries. Where your airline allows them, they must be carried in your carry-on baggage only and must never be placed in checked luggage. Make sure your power bank’s capacity (in watt-hours) is within your airline’s limits. Some airlines ban the use of power banks on board, and others require them to be kept within reach. These rules change often, so please check your airline’s website before you travel.

4. CHANGES, CANCELLATIONS & REFUNDS

Our fees are set out below. They are charged in addition to any airline or supplier charges.

Service	Our fee	Also payable
Changes and reissues (reroutes, date changes, upgrades)	$130.00 AUD per person	Airline fees, plus any fare and tax difference
Cancellation and refund before departure	$230.00 AUD per person, per ticket	Any airline cancellation charges

Cancellations before departure: A refund administration fee of $230.00 AUD per person, per ticket applies, in addition to any airline cancellation charges. Whether a refund is available, and how much, depends on the airline’s fare rules.
Cancellations after departure: Tickets are non-refundable after departure unless the fare rules say otherwise.
Refund process: Refunds can take between 7 and 45 business days. We cannot pay a refund until we have received the funds from the supplier. All cancellation and refund requests must be made in writing.
Changes and reissues: Changes such as reroutes, date changes and upgrades incur the airline’s fees and our service fee of $130.00 AUD per person. You must also pay any fare and tax differences. Changes are subject to availability, so please give as much notice as you can to avoid extra charges.
Notice required: You must tell us at least 96 hours before departure if you want to cancel or change your travel plans. Changes must be made before the first sector of the trip. We are not responsible for any loss or additional penalties caused by late requests.
No-shows: If you do not show up for a booked service, charges will apply. A no-show may make the ticket non-refundable and non-changeable.
Our fees apply in all cases: Our fees apply to all changes and cancellations, including where the reason is outside anyone’s control, such as illness, visa issues or weather, and even where an airline waives its own fees. Our fees cover the time and work involved in handling your booking.
Seats, baggage and other extras: Seat selection, excess baggage and other airline extras are non-refundable once paid.
Deposits: Deposits are required to hold a booking and are non-refundable. A deposit does not lock in the price (see Section 7).
Our fees and commission: Our service fees, refund administration fees and any commission we earn on a booking are non-refundable, because they cover the time and work involved in making your booking.

5. TRAVEL INSURANCE

The Department of Foreign Affairs and Trade strongly recommends travel insurance for all overseas travel. Please make sure your policy gives you enough cover for your trip. We recommend you buy insurance as soon as your booking is made, so that it covers any cancellation charges. If you extend your stay, remember to update your policy. Cedar Jet Travel is not responsible for any loss, cost or claim that is not covered by insurance, including if you travel without insurance.

We are unable to arrange cover for destinations under a “do not travel” advisory. You may wish to arrange insurance independently for those destinations. Some countries require compulsory travel insurance for entry, so please ask us if you are unsure.

6. PASSPORTS, VISAS, HEALTH & DUTY-FREE

Passports and visas: A valid passport is required for all international travel. Many countries require at least 6 months’ validity beyond your return date. The details in your passport, including your full date of birth, must match your booking and meet your destination’s entry rules. Foreign nationals and permanent residents of Australia travelling on a foreign passport must hold a valid re-entry visa for Australia.
Your responsibility: You are responsible for meeting all entry, exit and transit requirements for every country on your journey, including visas, travel authorisations, health documents and any other documents. We can give general guidance, but we cannot guarantee that it is complete or current, and we are not responsible if you are refused boarding or entry. Please check official sources, including www.smartraveller.gov.au, for entry rules and current travel advisories before you travel.
Vaccinations: Please consult your doctor about required and recommended vaccinations.
Medication: If you are taking prescription medicine overseas, make sure it is legal in every country you will visit or transit through. Contact the relevant embassy for advice and carry a doctor’s letter describing the medicine and what it is for.
Duty-free allowances: Travellers aged 18 and over may bring 25 cigarettes or 25g of cigars or tobacco, and 2.25 litres of alcohol, into Australia duty-free. For full details, check the Australian Border Force or Smartraveller.
New passport registration: Since 15 November 2024, Australian permanent residents travelling on a foreign passport who have renewed their passport must register and link their new passport details with the Department of Home Affairs, or they may not be able to check in. Australian citizens travelling on an Australian passport are not affected.

7. FARES & TAXES

Fares and taxes are guaranteed only for the day they are quoted. Prices may change because of airline fare changes, seat availability or exchange-rate movements, and they are not final until full payment has been received and your ticket has been issued. Airlines and other suppliers may change or withdraw prices at any time.

Airfares depend on seat availability. A deposit only secures your reservation and does not lock in the price. Passengers are responsible for all applicable departure and airport taxes. Most are included in the ticket price, but some may have to be paid on your journey in local currency. Taxes vary between countries.

8. PAYMENT

Payment methods: We accept cash, direct deposit, EFTPOS, and debit or credit card.
Payment deadlines: Final payment must reach us by the deadline we give you so that your booking can be confirmed. If a payment deadline is missed, your booking may be cancelled automatically and we are not responsible for any resulting loss. Prices may change without notice until full payment has been made and tickets have been issued.
Card payments: For card payments we may ask for a completed card authorisation form, together with a copy of the front and back of the card and a copy of your photo ID.

Direct deposit:

Bank	National Australia Bank
Account name	Cedar Jet Travel
BSB	083376
Account number	599108818
SWIFT code	NATAAU3303M (international transfers only)
Reference	Your booking number OR the passenger’s full name

Proof of payment: Once you have paid, please send us proof of payment before the deadline.

9. EVENTS OUTSIDE OUR CONTROL & LIABILITY

Events outside our control: We are not responsible for any delay, change, cancellation or loss caused by events outside our reasonable control. These include natural disasters, extreme weather, fire, pandemics and other health emergencies, border or quarantine restrictions, war, terrorism, civil unrest, strikes and industrial action, airline or airport failures, air traffic control decisions, government actions or travel advisories, and the insolvency of a supplier. Any extra costs that result, such as accommodation, meals, transport or rebooking, are the passenger’s responsibility. We recommend travel insurance to help cover them.
Limit on our liability: To the maximum extent permitted by law, our liability to you in connection with a booking is limited to the fees we received from you for our services on that booking. We are not liable for indirect or consequential loss, such as lost holiday time, lost income or disappointment.
Your rights under law: Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
Passenger responsibility: Passengers are responsible for their own conduct, for their health and fitness to travel, and for having the correct documents. A supplier may refuse to carry a passenger who is unfit to travel or does not have the correct documents.

10. PRIVACY

We collect personal information, including passport and contact details, to make and manage your booking. We give this information to the airlines and suppliers involved in your travel, and some of them are located overseas. If you do not give us this information, we may not be able to make your booking. If you provide personal information about other passengers, you confirm that you are authorised to do so. To ask about accessing or correcting your information, please contact us.

11. COMPLAINTS, CHANGES TO THESE TERMS & GOVERNING LAW

If you have a concern about our service, please tell us in writing as soon as possible so that we can look into it. We may update these terms from time to time. The version in place when you made your booking applies to that booking. These terms are governed by the laws of Victoria, Australia, and each party submits to the non-exclusive jurisdiction of the courts of Victoria.

Contact us

Cedar Jet Travel Pty Ltd
Ground Floor, 333 Collins Street, Melbourne VIC 3000
Tel: +61 3 9383 6999
Email: cedar@cedarjettravel.com.au
Open Monday to Friday, 9am to 3pm. Closed on weekends and public holidays.